Something not right? No problem. Let us know and we’ll get it straightened out.
Refunds (if applicable)
Have an issue with your product? If you wish to return your order, we offer a 15-Day Money-back Guarantee.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. Please note, you will be responsible for paying for your own shipping costs (unless it is an internal error) for returning your item. To complete your return, we require a receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label (deducted from the refund amount), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Exchanges & Returns
Exchanges or return shipping (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to:
Zeno Gym Co.
737 Stanton Hollow Road
San Diego, CA 02421
Once you have purchased, you have 24 hours to cancel your order at no additional charge.
15-Day Moneyback Guarantee.
We’re so sure you’re going to love our products, we offer a 15-Day Trial on all our equipment.
- We have a 1-Year warranty policy.